“Petopia is the best pet hotel I have come across in Singapore.
When I first visited Petopia to check them out, I was pleasantly surprised to find such a cosy and friendly environment. The staff are helpful and friendly, the place itself is clean and the scent of essential oils covered the usual odour in all other pet hotels.
I remembered someone saying that it is like the “St Regis” in the pet hotel industry. I knew I have found a wonderful place for my two little ones, Toby and Lucky.
During their first stay there about three weeks, they were in good hands and I could even go online to check on them all the time through their webcam. I could see that the two of them were very happy there.
Sometime along this year, both of them caught ticks from our condo premises and we had to put them up at Petopia again while we cleaned up the tick situation at home.
While our regular groomer was too afraid to take them, Marcus and Richard were so helpful in giving me advice on how to handle the tick situation at home and also tending to their tick condition.
Toby and Luck went on to stay at Petopia for two months. Again, I could see that they were very happy at Petopia. Toby has gotten along so well with the staff there that he will run to them even during our visits there.
As for Lucky, who was a very old dog (14-years old) with multiple medical complications and was immobile, we really thanked Marcus for introducing her to the moxibustion treatment.
Through his gentle massages and the treatment, we could see Lucky’s situation improving and how happy she was.
Lucky passed away peacefully during her stay there and once again, we were very thankful to how well Petopia managed the arrangements for her cremation. It took a lot of stress off us and helped us to cope with the departure better too.
In conclusion, I feel that Petopia has really gone beyond our expectations of a regular groomer and pet hotel service provider.
They have demonstrated a great passion for what they are doing and had shown a sincere love for animals in the ways they cared for all the pets in their care.
To customers, they make every effort to keep us informed of our pet’s condition as they really understood our love for our little ones. These details really give us peace of mind when we could not take care of them ourselves. They truly try to understand and meet the needs of the pets in their care and also the pet owners.
Personally, I enjoyed all my visits to Petopia. The staff there are all so warm, so friendly and they have all become like friends to me. I would recommend anyone with pets to send their pets to Petopia as they will be in great hands.”
Louisa Sim
